 24/7 Customer launches new facility with Aviva
 24/7 Customer, the leading provider of outsourced contact centre and BPO services to Global 1000 companies, has launched a new 1,800-seat facility in Chennai as a part of its continued partnership with Aviva, the world's fifth largest insurance company.
The state-of-the-art facility is spread over 200,000 sq ft. 24/7 Customer will hire over 2,000 professionals to offer services in life and motor insurance. This is the second facility that 24/7 Customer has established in Chennai. It has a 50,000 sq ft., dedicated delivery centre with a capacity of 500 seats, that services other Global 1000 clients.
24/7 Customer had set up a separate subsidiary in April 2003, to serve Aviva's customers in the UK. In December 2005, 24/7 Customer launched a 1,700-seat facility in Bangalore, servicing UK and Canadian operations of Aviva. The launch of the facility is an integral part of 24/7 Customer's expansion and growth for 2006. 24/7 Customer will continue to increase its service offerings for customer-centric processes.
"There is good reason for our significant growth curve," said P V Kannan, co-founder and CEO, 24/7 Customer. "24/7 Customer has always been committed to
exceeding customer expectations and outperform consistently. Our relationship with Aviva is a testimony to this belief. As we continue to grow rapidly, 24/7 Customer will focus on providing its global clients innovative offshore services."
S Nagarajan, co-founder and COO, 24/7 Customer, said, "24/7 Customer will continue to provide business value to Aviva. This new facility in Chennai will be an essential part of 24/7 Customer's achievements. Chennai provides a huge talent pool of professionals, which we would like to leverage to meet the increasing business demands."
24/7 Customer is a leading global provider of business process outsourcing services and the world's first offshore-based, integrated Customer Lifecycle Management services provider. 24/7 Customer enables customers to enhance customer-impacting business processes through its experience, size, scalability, flexibility, business understanding and operational excellence.
Founded in April 2000, 24/7 Customer employs over 6,500 professionals across eight delivery centres in the US, Canada, the UK and India. The facilities support over 7,500 seats and are equipped with state-of-the-art physical, telecom and network infrastructure to ensure smooth handling of over 8 million transactions per month. In June 2003, Sequoia, one of the top three venture capital firms in the world, led the funding of $ 22 million.
Earlier this year, 24/7 Customer was ranked second, worldwide in the Top 10 best performing call center firms in the Global Services 100 survey conducted by neoIT and Global Services magazine.
R Rangaraj
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